Incidents

Incidents cover non-penalty events during a race — medical emergencies, course issues, mechanical problems, and athlete status changes like DNF and DNS.

Submitting an incident

1. From the race mode screen, tap Submit Incident.

2. Select the incident type.

   

3. If the incident is athlete-specific, enter the athlete number.

4. Add details:

   • Description — what happened.
   • Photos and videos — visual evidence or documentation.
   • Severity — how serious the incident is.

   

5. Submit.

The app automatically records your location and timestamp.

Incident types

The available types depend on your organisation. Each organisation configures its own set of incident types, localised in the appropriate language.

Example: triathlon incident types

Type	Athlete-specific	Description
DNF	✓	Athlete did not finish
DNS	✓	Athlete did not start
Lapped	✓	Athlete was lapped
Eliminated	✓	Athlete has been eliminated
Course		Course-related issue (not athlete-specific)
Mechanical	✓	Mechanical problem with equipment
Medical		Medical emergency or concern
Other		Anything else

Athlete-specific incidents require an athlete number. Non-athlete-specific incidents (Course, Medical, Other) are general reports.

Incident statuses

Status	Meaning
Open	Just reported. Needs attention.
In progress	Being handled.
Closed	Resolved.
Cancelled	Withdrawn.

Officials with update permissions can change an incident's status and add updates.

Severity levels

Each incident can be assigned a severity level:

Level	Label
1	Insignificant
2	Minor
3	Moderate
4	Major
5	Extreme

Severity helps prioritise incidents during a race. High-severity incidents (level 4–5) are highlighted in the incident list and in race reports.

Incident list

Tap the Incidents tile on the race mode screen. The list shows all incidents in the current race with count chips along the top (e.g. 2 Total, 1 Open, 1 Closed, 1 DNF) — tap any chip to filter the list to just that slice. A Mine toggle limits the list to incidents you submitted yourself.

The sort icon next to the search bar opens a sort options sheet: Newest first (default), Oldest first, Number ↑, Number ↓, Severity (high → low), or Status.

You can also search by athlete number, type, or any other text via the search bar at the top of the list.

Reviewing an incident

Tap any incident in the list to open its review screen. It shows:

• Incident type and severity.
• Athlete details (if athlete-specific).
• Description, photos, and videos.
• Location on the map.
• Submission time and reporter.
• Status history and updates.
• A linked chat thread for discussion.

Officials with edit permissions can also create a chat thread linked to the incident (on large events) for discussion with other officials.

Incident updates

Officials with update permissions can add updates from the incident review screen via the Add Update action. The update sheet lets you change the incident type, severity, and status, add a written message, manage the stakeholder list, and attach photos or videos.

The Status field is required (marked with an asterisk). Changing the status requires a written reason — if you change the status but leave the update message blank, a hint appears and the update can't be submitted until you explain the change. An update with no status change just needs a message or at least one photo or video.

Each update is recorded with:

• The new status.
• Who made the update.
• A message describing what changed.
• Whether media was added.

Updates appear in chronological order (oldest first) in the review screen.

Notifications

Officials with incident notifications enabled receive push notifications when incidents are submitted. The notification links directly to the incident review screen.